Starting a charge with your RFID card (for existing customers only):
Each unit has a LCD screen which will display useful instructions throughout the charging session such as: the price you will be charged per kWh, the maximum charge speed available, the current charge speed as well as the total kWh session usage while connected.
To start a charge, simply tap your card on any available charge point and follow the instructions displayed on the screen before connecting your vehicle.
Please ensure that your cable is fully inserted into the charge point when you are using your own cable.
Please check that your vehicle is charging before leaving the station. If you are unable to successfully start your charging session, please call our customer service on 0330 111 5335, available 24/7.
Ending a charge with your RFID card (for existing customers only):
To end a charge, simply tap your card on the charge point and follow the instructions displayed on the screen before disconnecting your vehicle.
The PAYG option enables you to use our charge points without registering your card details or requiring a membership card. You will simply need a valid debit/credit card and a mobile phone with internet access.
Once you have found the charge point you are located at, on either the app or website (please scan the QR code to open the website) follow the on screen instructions to start your charging session. If you wish to receive confirmation of the amount you have been charged, you MUST enter your email address.
I plugged my vehicle, but it is not charging. What should I do?
Please ensure that you follow the correct procedure to start a charge as described above
If you have followed the instructions on the charge point and are still unable to charge, please contact our customer service team available 24/7 on 0330 111 5335