Accessibility issues on our site

We know our site isn’t perfect. Sometimes we’ve had to include features on our site that may cause accessibility issues, like video content.
We’re working hard to stop these problems or provide accessible alternatives in future.

Changing the settings on your computer

The BBC has a site called ‘My Web My Way’ help you use your computer’s access features. There are guides on topics likes changing fonts and colours, making your keyboard easier to use and finding content with British Sign Language.
Go to the BBC My Web My Way site link opens in a new window

Extra support

It’s important to us that we treat all our customers fairly and support those who need a little extra help. As such we’ll always try to offer the most appropriate services for your personal circumstances, and help out where we can when circumstances require we do so.

If you have any specific needs or requirements, or you’re having difficulties you’d like to talk to us about, our customer service team is ready to help you however they can.